“With the Marchex Sales Engagement product suite, sales teams are able to modernize the sales process to understand each customer’s intent and conversation outcome using conversation intelligence” LOS ANGELES (PRWEB) June 23, 2021
AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market, today announced that Marchex (NASDAQ: MCHX), a leading conversational analytics and solutions company that connects the voice of the customer to your business, has been selected as the winner of the “Best AI-based Solution for Sales” award in the fourth annual AI Breakthrough Awards program, recognizing the Marchex Sales Engagement product suite.
The Marchex Sales Engagement product suite is a multichannel conversation intelligence solution set that uses Marchex’s powerful artificial intelligence technology to empower sales teams to improve sales outcomes while delivering better buying experiences.
Marchex Sales Engagement deploys powerful AI to help sales teams quickly surface key information and moments in conversations and then prioritize the best opportunities that convert leads into customers. This automated intelligence support includes voice call pattern analysis, product or service of interest identification, customer motivation level measurement, human-friendly automated conversation flows to help qualify leads and route prospects to the appropriate team or sales representative, as well as property and tag additions to contribute more contextual information to a conversation.
“With the Marchex Sales Engagement product suite, sales teams are able to modernize the sales process to understand each customer’s intent and conversation outcome using conversation intelligence. This helps to increase sales efficiency, boost sellers’ productivity, prioritize leads, and rescue lost sales,” said James Johnson, managing director, AI Breakthrough. “Marchex is delivering breakthrough enhancements to the buyer experience, ensuring a customer receives the experience a company’s brand represents – ultimately leading to improved sales outcomes. We are thrilled to be able to present Marchex with our ‘Best AI-based Solution for Sales’ designation in our 2021 AI Breakthrough Awards program.”
The mission of the AI Breakthrough Awards is to honor excellence and recognize the innovation, hard work and success in a range of AI and machine learning related categories, including AI platforms, Deep Learning, Smart Robotics, Business Intelligence, Natural Language Processing, industry specific AI applications and many more. This year’s program attracted more than 2,850 nominations from over 17 different countries throughout the world.
“Marchex is both honored and thrilled to receive this award from AI Breakthrough, which recognizes the power that our conversation intelligence and analytics solutions provide to our customer base,” said Russell Horowitz, Marchex Executive Chairman and Co-CEO.
“We developed the core of our AI and machine learning capabilities in-house, with more than 30 patents. This allows us to quickly adjust to evolving customer business needs and puts us in the best position to continue providing them with valuable and timely sales engagement capabilities that leverage AI automation.”
Marchex is uniquely positioned for success, having built their AI automation capabilities on a massive historical data set that is critical for AI model training success. The company processes more than one billion minutes of consumer-to-business voice conversations, more than 500 million phone calls and more than 18 million text messages annually.
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About AI Breakthrough
Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the AI Breakthrough Awards program is devoted to honoring excellence in Artificial Intelligence technologies, services, companies and products. The AI Breakthrough Awards provide public recognition for the achievements of AI companies and products in categories including AI Platforms, Robotics, Business Intelligence, AI Hardware, NLP, Vision, Biometrics and more. For more information visit AIBreakthroughAwards.com.
About Marchex
Marchex understands the best customers are those who call your company – they convert faster, buy more, and churn less. Marchex provides solutions that help companies drive more calls, understand what happens on those calls, and convert more of those callers into customers. Our actionable intelligence strengthens the connection between companies and their customers, bridging the physical and digital world, to help brands maximize their marketing investments and operating efficiencies to acquire the best customers.
Please visit marchex.com, marchex.com/blog, or @marchex on Twitter (Twitter.com/Marchex), where Marchex discloses material information from time to time about the company and its business.
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